Terms & Conditions
If you continue to browse and use this website, you are agreeing to comply with and be bound by our terms and conditions of use which are detailed below. These terms and conditions together with our privacy policy govern our business relationship with you in relation to this website. (Your statutory customer rights are not affected)
The term 'ALM ELECTRICAL SOLUTIONS' or 'US' or 'WE' or 'OUR' refers to the owner of the website.
The term 'YOU' or 'BUYER' or 'PURCHASER' refers to the user or viewer of our website.
The term 'WORKING DAYS' and ‘BUSINESS DAYS’ means any day excluding Saturdays, Sundays and public holidays.
ALM Electrical Solutions Ltd is a limited company registered in England and Wales
Registered number: 8728524.
Registered office: Unit 5 Arcadian Business Centre, 42-43 Hewell Road, Redditch, Worcestershire, B97 6DE
We are always expanding our product ranges and looking for ways to make the online trading experience of our customers as hassle free as possible, therefore if you have any suggestions or comments, please email us using the 'Contact Us' link at the top of every page.
Making A Purchase
If you choose to purchase from us this process is very straightforward. Please browse our store and add any items that you wish to buy into the shopping basket. When you have finished shopping and are happy with your selection, simply click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
All our catalogue descriptions and site information are indicative and any specifications, measurements and technical data (whether relating to performance or otherwise) have been prepared for guidance only and subsequently may change without prior notice.
ALM Electrical Solutions Ltd reserves the right to amend technical or clerical errors in any order without notice. Our manufacturers also reserve the right to amend specifications without notice, to improve products or where amendment becomes necessary. We shall endeavour to inform the Purchaser of any such amendment or change where necessary.
We request that the buyer shall ensure all details contained within the order are correct prior to submission to the Company. This applies to cut lengths of cable as we are unable to offer a refund on specific lengths if we have supplied them correctly.
Shortly after placing the order, you will receive a confirmation email, this is to indicate that we have received your order, it does not indicate that a contract exists between us. A contract will become active upon acceptance of your order and ALM Electrical Solutions preparing and issuing an invoice.
We have included this term to protect both ourselves and you the customer in the case that a mistake has been made in pricing, either we have inadvertently under-priced goods or indeed over-priced the item, or we are no longer able to supply a particular product for some reason.
In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Prices and Payment
All prices are quoted in British Pounds Sterling and are subject to alteration without prior notice (upwards or downwards)
All prices shown shall incur VAT at the current rate until further notice. Purchasers should note that current prices are quoted at the time of order with no minimum order value.
All prices and net invoice values are exclusive of delivery and VAT, unless otherwise stated.
Payment can be made by Visa, MasterCard, Delta, Solo, Visa Electron and Maestro cards. We also accept PayPal.
We do not accept any other card types.
The card must be registered to the invoice address of the order and be issued in the UK.
Trade accounts can be opened with us but are subject to terms and conditions detailed elsewhere and are subject to satisfactory credit references being obtained by our accounts department.
All goods remain the property of ALM Electrical Solutions Ltd until payment has been made and received in full.
VAT & Tax Charges
You will be given the total price of the transaction including any carriage and VAT before you complete your purchase. For orders made from the UK, VAT at the current rate of 20% will be added. We do not issue any extra hidden costs.
Credit Card Security
Credit card payments are handled by a secure virtual merchant via Global Payments payment service which is 100% PCI DSS level 1 compliant.
When your order is placed at our website, credit card details are passed directly to our payment service provider. Verified by Visa and MasterCard Secure Code are implemented on this site for your additional security.
Please note: The invoice address must match the registered address of the card for the transaction to complete successfully. When you click the order button, your card is checked by a secure banking system and the money is pre-authorised from your account at this point.
Delivery Information
We can deliver to addresses within the United Kingdom, including the Isle of Wight, the Isle of Man, all of Scotland, Northern Ireland and the Channel Isles. In the checkout process you can specify your preferred delivery method. The delivery options and the cost of these are determined by the overall weight of the order. Some options may not be available if the weight for that option has been exceeded.
As an indication, the following delivery times can be expected although we cannot guarantee these timescales as items can get delayed in transit or delayed during busy periods of the year, Christmas etc...
UK Mainland Royal Mail Post: 1-5 Working Days
UK Mainland Courier: Next Working Day (Orders dispatched on Fridays will be delivered on the following Monday except where a public holiday falls.)
Scottish Highlands: Royal Mail 1-5 Working Days
Northern Ireland: Royal Mail 1-5 Working Days
UK Offshore Islands: Royal Mail 1-5 Working Days
Orders with a net (before VAT is added) value of £100.00 will be delivered to most UK addresses free of charge. (if a supplement payment is required a member of our team will contact you)
Scottish Highlands, Northern Ireland & UK Offshore Locations
If you live in any of the postcode areas below delivery will only be carried out by Royal Mail.
Next Day, Timed & Saturday Services are not guaranteed to these locations.
AB31 - AB56, BT1 – BT94, GY1 – GY10, JE1 – JE5, IM1 – IM99, IV1 - IV63, KW1 - KW14, PA20 - PA78, PH19 - PH50, PO30 – PO41, HS1 - HS9, ZE1 - ZE3
Shipping Information
We use Royal Mail and Fedex where the weight or volume is high. We try our utmost to hold all items in stock and work tirelessly to dispatch your order the same day if ordered before 2pm.
Orders placed after this time will be despatched the working day after that. If an order is placed on a Friday before the 2pm cut off point using next day delivery, delivery will occur on the following Monday providing it is not a public holiday. In this case you will take delivery on Tuesday.
We will deliver the goods to the address you specify for delivery in your order. It is important that you make sure this address is accurate. A daytime telephone number is required by our courier and will be displayed on the address label.
All our delivery services are tracked, and a tracking reference will be uploaded and available for you to use once it has been generated by our warehouse team.
We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).
Please note that Royal Mail Tracked 24 is not a guaranteed next day service, however many parcels usually deliver next day when this service is selected.
Items are only classed as lost by Royal Mail after 15 working days. If you require an item urgently, we recommend using Fedex for mainland postcodes or contacting a member of our team to discuss the options available to your location
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you, they will be held at your own risk, and we will not be liable for their loss or destruction. If you are asked to sign for goods that are visibly damaged, please make a note of this when signing. If they are damaged beyond use it is your right to refuse to sign for the goods. In either case, please contact us as soon as possible.
Back Orders
We aim to stock all items in the catalogue but there are occasions when there may be a delay in obtaining some items from our suppliers. If any of your items are not in stock, we will contact you as quickly as possible if a substitute cannot be obtained. You will always be contacted with the option to cancel or back order any missing items from your order if you would rather not wait.
Guarantee
All guarantees for products are provided entirely by the manufacturers/UK importers and are subject to terms detailed below,
Goods that are supplied or used for specialist competition applications are subject to extreme stress and heat whilst in use have a life expectancy that is greatly reduced. Buyers should note that any claim for failure/wear due to these factors shall not be entertained by the Company. It is acknowledged by the buyer of such goods that the foregoing statement shall be a relevant and important issue in any claim brought against the Company and the Company shall, in turn, place importance upon this clause.
Parts connected to parts supplied by this company may be placed under stress where specialist/competition parts are used. We encourage purchasers to seek advice from experts prior to purchase. Manufacturers may also limit guarantees when components are installed for competition use. Where goods are defective, incorrectly supplied, delayed or otherwise in breach of the implied terms of the buyers’ statutory rights, all losses which result from loss of competition points, awards, loss of entry fees or other similar losses, are excluded and shall not be reclaimable from the Company.